Batt Mobile
We’re Hiring: Escalation Specialist – Dubai, UAE 🚨
Position: Escalation Specialist
Job Type: Full-Time, Onsite – Dubai
Battmobile, UAE’s #1 onsite auto services provider, is growing! With 40+ service vehicles on the road and over 150,000 satisfied customers, we’re looking for a dedicated Escalation Specialist to join our dynamic team.
Key Responsibilities
🔹Dispute & Escalation Management
>> Serve as the primary point of contact for escalated customer concerns related to battery and other automotive services.
>>Conduct thorough investigations to determine the root causes of complaints.
>>Coordinate with internal teams including Customer Service, Technicians, and Product to resolve issues efficiently.
>>Follow up with customers to ensure complete resolution and satisfaction.
🔹 Cross-Department Collaboration
>>Share feedback with relevant departments to support continuous service improvement.
>>Identify recurring operational issues and recommend effective long-term solutions.
🔹 Negative Google Review Handling
>>Manage escalations related to negative Google reviews and ensure appropriate responses and resolutions.
What we are looking for :
We are seeking a professional who possesses
>> Strong communication and interpersonal skills
>> Excellent problem-solving and analytical abilities
>> A customer-centric approach
>> Previous experience in escalations, customer service, or operations
Benefits :
✔ Company Visa
✔ Paid Leave & Annual Airfare
✔ Medical Insurance
How to Apply :
If you are passionate about customer satisfaction and eager to contribute to a fast-growing automotive service company, please send your CV
#Dubaijobs #urgenthiring
